error upgrading a project

I was sent a Cimplicity project that I tried to open with version 9. It said the project is out of date and must be upgraded to be used with this version. When i selected ok the upgrade fails and said to check the status log. The log said it was missing 3 configured options.
I THINK this project was simply copied. If I remember correctly, You cant do this while a project is running ? Any ideas?
Jim