We are experiencing application crash issues on an older Cimplicity 6.10 system. The system is scheduled for upgrade in conjunction with another project but needs to continue to run in the mean time. We find the system frozen and there are two alarms indicated on the frozen screen that appear to have come in before it froze:
"(Date and Time) Process EM_RP Terminated on (Computer) Process Name MAC_EMRP"
"(Date and Time) ALARM M . . . Process MASTER_PTMO_RP Terminated on (Computer Name)"
The system reboots fine and once the alarm is acknowledged it goes away completely with no trace in the LOG file. Also, no messages in any of the Windows event logs coincident to the event.
The system is running AVG, are there known incompatibilities between AVG and Cimplicity?
"(Date and Time) Process EM_RP Terminated on (Computer) Process Name MAC_EMRP"
"(Date and Time) ALARM M . . . Process MASTER_PTMO_RP Terminated on (Computer Name)"
The system reboots fine and once the alarm is acknowledged it goes away completely with no trace in the LOG file. Also, no messages in any of the Windows event logs coincident to the event.
The system is running AVG, are there known incompatibilities between AVG and Cimplicity?